FAQ
About Our Products
What is La Peau Dorée?
La Peau Dorée is our clinical skincare range, formulated by British Cosmetic Clinic in Bristol, UK. Every product is developed with a science-first approach, combining clinical-grade ingredients with elegant, skin-friendly formulations.
Are your products suitable for sensitive skin?
Yes. All La Peau Dorée products are fragrance-free, dermatologist-tested, and formulated to be gentle on sensitive and reactive skin types. If you have a known skin condition or allergy, we recommend performing a patch test before full use.
Are your products dermatologist-approved?
Yes. Our entire range has been dermatologist-tested and clinically evaluated for safety and efficacy.
Do your products contain fragrance, parabens, or harsh chemicals?
No. Our products are fragrance-free, paraben-free, and formulated without harsh irritants. We believe effective skincare should never compromise skin health.
Can I use these products after a cosmetic procedure?
Our products are designed with post-treatment skin in mind. However, we always recommend consulting your clinician before introducing new skincare after any procedure.
Using Our Products
What order should I apply the products?
Morning: Daily Face Wash → Clinical Moisturiser → Daily Defence SPF
Evening: Daily Face Wash → Clinical Moisturiser
How much product should I use?
A pea-sized amount of moisturiser is sufficient for the full face and neck. For the face wash, a small amount lathered with water is enough for a thorough cleanse. Apply SPF generously as the final morning step.
Can I use the SPF under makeup?
Yes. Our Daily Defence SPF is lightweight and non-greasy, making it an ideal base under makeup. It absorbs quickly and leaves no white cast.
How long before I see results?
Most customers notice cleaner, fresher skin within the first week. Improved hydration and texture typically appear by week two, with visibly stronger skin barrier results by week four. Consistent use over 8 weeks delivers the most significant transformation.
The Bundle
What's included in the Complete Skincare Bundle?
The La Peau Dorée Complete Skincare Bundle includes three full-size products: the Daily Face Wash (Exfoliator & Cleanser), the Clinical-Grade Moisturiser, and the Daily Defence SPF. Together they form a complete AM and PM skincare routine.
Is the bundle better value than buying individually?
Yes. The bundle is priced at £99, compared to £189 when purchasing each product separately — a saving of £90.
Is the bundle suitable as a gift?
Absolutely. The bundle makes an excellent gift for anyone looking to start or upgrade their skincare routine. It covers every essential step and is suitable for all skin types.
Shipping & Delivery
Where do you deliver?
We currently deliver across the United Kingdom. For full details, please see our Shipping Policy.
How long does delivery take?
Standard delivery takes 3–5 business days. Express delivery options are available at checkout.
Do you offer free delivery?
Yes. Free standard delivery is available on qualifying orders. Please check the checkout for current thresholds.
Returns & Refunds
What is your returns policy?
We offer returns in accordance with the UK Consumer Rights Act 2015. Please visit our Refund Policy page for full details.
What if my order arrives damaged?
Please contact us within 14 days of receiving your order at ceo@bcc.clinic with your order number and photos of the damage. We will resolve the issue promptly.
Contact Us
How can I get in touch?
You can reach us at ceo@bcc.clinic or call us on 07506696176. We’re based at 5–7 Bridewell Street, Bristol, England, BS1 2QD. You can also use our Contact Us page.